Skip to content

[Bug]: Genshin - Game Repair - Doing Repair after preload and logging on hangs at “Preparing to load data” #827

@studiobutter

Description

@studiobutter

Affected Version

Collapse 1.83.12-pre

Bug Behavior

After Collapse completed preload for Genshin, I went ahead to run repair. After that I launched the game. The game load completely normal until it reach 87-88% and stop at that.

Expected Behavior

The door would show up, allowing user to enter the game. (Optionally, wasn’t used: If hyp_deeplink (Miliastra Wonderland Argument) was passed in Command-line Arguments, the game would automatically enter the game for the user)

Steps to reproduce

  1. Preload Genshin
  2. Run repair
  3. Launch the game and login

Related Issues

No response

Screenshot(s)

No response

Additional Information

Due to the sheer amount of log files (total: 12 Log files, 6 Collapse Logs, 3 GI - Global Log, 3 GI - BiliBili log), the Log files was DMed to @neon-nyan in Discord.

Issue might be related to files being download by DownloadPref unable to load by the game as mentioned in Discord by @bagusnl Message Link

Temporary Solution: Move or delete the PersistentAssets. Unfortunately IDK which folder that is. Other solution: Open HoYoPlay, go to Genshin Impact, Hover on the Hamburger menu, Game Settings -> Advanced -> Clear Downloaded Resources Cache

Metadata

Metadata

Assignees

No one assigned

    Labels

    Needs TriagingThis issue needs the developer's attention to sort & prioritize.

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions