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+---
+description: Learn how to use Zendesk with Flowise Document Stores
+---
+
+# Zendesk
+
+***
+
+Pulling information from Zendesk is a common use case for document stores. This focuses on pulling information from a Zendesk Knowledge store as opposed to from the ticketing system.
+
+## Setup
+
+Make sure that you have the information that you will need from Zendesk including:
+
+- Zendesk Domain
+- API Key
+- Brand ID
+- Locale
+
+## Steps
+
+### 1. Create a new document store
+Following the normal process of creating a document store, name it something that makes sense for your use case. Or select an existing one.
+
+
+### 2. Select Zendesk as the document store type
+Add an initial or a new document loader. Then select Zendesk as the document loader type.
+
+
+### 3. Enter the information from above
+
+
+* Give it a name
+* Enter the API key in the **Credential** field.
+* Enter the Zendesk domain (e.g., `https://your-subdomain.zendesk.com`). An example is also given in the image below, but you may have a non-Zendesk domain. That's fine.
+* Enter the brand_id. If you don't have a brand_id, you can leave it blank
+* Enter the locale as a comma separated list of locales. For example, en-us, en-gb, en-ca. You can choose to create a document store for each locale or a single document store for all locales.
+* The characters per token can help you to adjust the number of tokens that are used per document. Entering a larger number will create larger documents.
+### 4. Save the document store
+Save and preview. Adjust any of the form fields as needed.
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