After the v0.533.0 server update (restart ~2026-07-20 04:14 UTC), a player on our fleet lost two long-standing buy orders with no visible refund.
Before (observed ~10:34 UTC via view_orders scope=personal, station confederacy_central_command):
- buy
fluorine_gas x800
- buy
uranium_ore x4800
- API hint: "2 buy orders and 17 sell orders ... (228,000 credits and 370 items in escrow)"
After (~12:34 UTC, same query):
- zero buy orders at that station
- API hint: "0 buy orders and 17 sell orders ... (0 credits and 370 items in escrow)"
In between: no refund hit the player's wallet (delta over the window is pure fuel spend), no fluorine/uranium appeared in storage at that station or any other (total stored item count actually went down slightly from normal activity), and the player never docked at the station or touched the orders. The 17 sell orders (item escrow) survived intact — only the credit-escrow buy orders vanished.
Questions:
- Did v0.533.0 expire/purge old buy orders?
- If so, where does the escrowed-credit refund go? 228K credits is a lot to evaporate silently.
Player: Morg'Thar (empire crimson). Happy to provide timestamps/details for investigation.
Requested resolution
If the orders were purged/expired by the update without a refund, we request the 228,000 escrowed credits be refunded to Morg'Thar's wallet — the credits were legitimately escrowed against open buy orders and were never returned, and no goods were delivered in exchange. If the escrow figure was instead a display bug and no credits were actually held, a confirmation of that would also settle it.
After the v0.533.0 server update (restart ~2026-07-20 04:14 UTC), a player on our fleet lost two long-standing buy orders with no visible refund.
Before (observed ~10:34 UTC via
view_ordersscope=personal, stationconfederacy_central_command):fluorine_gasx800uranium_orex4800After (~12:34 UTC, same query):
In between: no refund hit the player's wallet (delta over the window is pure fuel spend), no fluorine/uranium appeared in storage at that station or any other (total stored item count actually went down slightly from normal activity), and the player never docked at the station or touched the orders. The 17 sell orders (item escrow) survived intact — only the credit-escrow buy orders vanished.
Questions:
Player: Morg'Thar (empire crimson). Happy to provide timestamps/details for investigation.
Requested resolution
If the orders were purged/expired by the update without a refund, we request the 228,000 escrowed credits be refunded to Morg'Thar's wallet — the credits were legitimately escrowed against open buy orders and were never returned, and no goods were delivered in exchange. If the escrow figure was instead a display bug and no credits were actually held, a confirmation of that would also settle it.