| Name | Type | Description | Notes |
|---|---|---|---|
| agentName | String | Agent display name | [optional] |
| agentUserId | String | Agent user id | [optional] |
| availabilityPct | Object | [optional] | |
| availableSeconds | Long | Seconds spent Available (incl. Busy per OVERVIEW reporting convention) | [optional] |
| callsTaken | Integer | Calls handled by the agent on this day (PBX channel only) | [optional] |
| channel | ChannelEnum | Channel | [optional] |
| chatsHandled | Integer | Chats handled by the agent on this day (chat channel only) | [optional] |
| rollupDate | String | Day this rollup covers (YYYY-MM-DD) | [optional] |
| statusBreakdown | Object | Per-status duration breakdown in seconds (status name -> seconds) | [optional] |
| totalTrackedSeconds | Long | Total seconds tracked across all statuses for the day | [optional] |
| unavailableSeconds | Long | Seconds spent Unavailable | [optional] |
| Name | Value |
|---|---|
| PBX | "pbx" |
| CHAT | "chat" |