| accountSid |
String |
Twilio account SID |
[optional] |
| agents |
List<ConversationPbxCallAgent> |
List of agents who participated in this call |
[optional] |
| aiAgentEngagements |
List<ConversationPbxCallAiEngagement> |
List of AI agent engagements during the call |
[optional] |
| aiSummary |
ConversationPbxCallAiSummary |
|
[optional] |
| callSid |
String |
Twilio call SID for the primary (customer) call leg |
[optional] |
| callUuid |
String |
Unique identifier for this call record |
[optional] |
| caller |
ConversationPbxCallCaller |
|
[optional] |
| conferenceSid |
String |
Twilio conference SID if this call used conferencing |
[optional] |
| contextMerchantId |
String |
Optional child merchant ID this call is attributed to. Null = no child attribution (parent-level call). |
[optional] |
| createdAtDts |
String |
Timestamp when the call record was created |
[optional] |
| customerName |
String |
Customer name associated with this call |
[optional] |
| customerProfileOid |
String |
UltraCart customer profile OID if the caller was matched to a customer |
[optional] |
| disposition |
String |
Call disposition describing how the call ended |
[optional] |
| email |
String |
Email address of the caller if known |
[optional] |
| financial |
ConversationPbxCallFinancial |
|
[optional] |
| holds |
List<ConversationPbxCallHold> |
List of hold events during the call |
[optional] |
| merchantId |
String |
Merchant identifier |
[optional] |
| notes |
String |
Agent-authored notes for this call, captured during the call and after-call work |
[optional] |
| notesFinalizedDts |
String |
Timestamp when the agent finalized notes via Save & finish; gates Zoho Desk ticket creation |
[optional] |
| recordingSids |
List<String> |
List of all Twilio recording SIDs associated with this call |
[optional] |
| recordings |
List<ConversationPbxCallRecording> |
List of recordings made during the call |
[optional] |
| routing |
ConversationPbxCallRouting |
|
[optional] |
| status |
String |
Final status of the call |
[optional] |
| timeline |
ConversationPbxCallTimeline |
|
[optional] |
| transfers |
List<ConversationPbxCallTransfer> |
List of transfer events during the call |
[optional] |
| updatedAtDts |
String |
Timestamp when the call record was last updated |
[optional] |
| zohoDeskTicketId |
String |
Zoho Desk ticket ID if a ticket was created for this call |
[optional] |
| zohoDeskTicketUrl |
String |
URL to the Zoho Desk ticket if a ticket was created for this call |
[optional] |