| Name | Type | Description | Notes |
|---|---|---|---|
| finalize | Boolean | True when the agent has finished after-call work (Save & finish). Stamps notes_finalized_dts, which together with transcript availability gates Zoho Desk ticket creation. | [optional] |
| notes | String | Agent-authored notes for the call. Card-like values are scrubbed server-side for PCI compliance. | [optional] |
| zohoDeskTicketId | String | Existing zoho desk ticket id to associate this call with. | [optional] |
| zohoDeskTicketUrl | String | Existing zoho desk ticket URL | [optional] |