| Name | Type | Description | Notes |
|---|---|---|---|
| availableSeconds | Long | Seconds the agent was Available (incl. Busy) | [optional] |
| avgHandleTimeSeconds | Long | Average handle time across calls and chats, in seconds | [optional] |
| callsMissed | Integer | Calls the agent missed (inbound, disposition=missed) | [optional] |
| callsTaken | Integer | Calls the agent took | [optional] |
| chatsHandled | Integer | Chats the agent handled | [optional] |