| Name | Type | Description | Notes |
|---|---|---|---|
| merchant_id | String | Merchant identifier the agent belongs to. | [optional] |
| pbx_admin | Boolean | True if this agent has PBX admin privileges. | [optional] |
| pbx_jwt | String | JWT used by the softphone widget to authenticate to the PBX WebSocket relay. | [optional] |
| pbx_supervisor | Boolean | True if this agent has PBX supervisor privileges. | [optional] |
| pbx_user | Boolean | True if this agent has baseline PBX access. | [optional] |
| pbx_voice_identity | String | Voice identity string identifying this agent to the PBX (e.g., client:user_123). | [optional] |