| Name | Type | Description | Notes |
|---|---|---|---|
| agent_extension | String | Agent's phone extension | [optional] |
| agent_id | String | Unique identifier for the agent | [optional] |
| agent_name | String | Display name of the agent | [optional] |
| agent_user_id | String | UltraCart user id for the agent (denormalized at index time so reporting endpoints can join on agent_user_id without translating from the agent_id login). | [optional] |
| answered | Boolean | Whether the agent answered the call | [optional] |
| call_sid | String | Twilio call SID for the agent's call leg | [optional] |
| joined_at_dts | String | Timestamp when the agent joined the call | [optional] |
| left_at_dts | String | Timestamp when the agent left the call | [optional] |
| role | String | Role of the agent in the call | [optional] |
| worker_sid | String | Twilio TaskRouter worker SID | [optional] |