| Name | Type | Description | Notes |
|---|---|---|---|
| available_seconds | Number | Seconds the agent was Available (incl. Busy) | [optional] |
| avg_handle_time_seconds | Number | Average handle time across calls and chats, in seconds | [optional] |
| calls_missed | Number | Calls the agent missed (inbound, disposition=missed) | [optional] |
| calls_taken | Number | Calls the agent took | [optional] |
| chats_handled | Number | Chats the agent handled | [optional] |