| Name | Type | Description | Notes |
|---|---|---|---|
| assignee_id | String | Assigned agent ID, if any | [optional] |
| assignee_name | String | Assigned agent display name, if any | [optional] |
| channel | String | Source channel (Phone, Email, Chat, ...) | [optional] |
| created_time | String | Creation timestamp in ISO 8601 | [optional] |
| department_id | String | Department ID | [optional] |
| department_name | String | Department display name | [optional] |
| id | String | Unique ticket ID | [optional] |
| modified_time | String | Last modification timestamp in ISO 8601 | [optional] |
| priority | String | Priority | [optional] |
| status | String | Current status (e.g. Open, Closed) | [optional] |
| status_type | String | Status category (Open/Closed/OnHold) | [optional] |
| subject | String | Ticket subject | [optional] |
| ticket_number | String | Human-readable ticket number | [optional] |
| web_url | String | Direct link to the ticket in Zoho Desk | [optional] |