| Name | Type | Description | Notes |
|---|---|---|---|
| agent_identifier | string | Agent identifier — voice_identity for PBX (e.g. 'client:login'), participant_arn for chat, synthetic 'ai:<user_id>' for AI flag events. Stable across an agent's events; participates in DDB pk and GSI1 sk. | [optional] |
| agent_name | string | Agent display name at the time of the event | [optional] |
| agent_type | string | Agent type | [optional] |
| agent_user_id | string | Agent user id (links across channels) | [optional] |
| channel | string | Channel | [optional] |
| custom_status_name | string | Custom status name (when applicable) | [optional] |
| custom_status_uuid | string | Custom status uuid (when applicable) | [optional] |
| duration_in_previous_seconds | int | Time spent in the previous status, in seconds | [optional] |
| event_dts | string | Event timestamp (ISO 8601) | [optional] |
| event_uuid | string | Event UUID (natural key for ES + BQ) | [optional] |
| merchant_id | string | Merchant Id | [optional] |
| new_routing_effect | string | Canonical new routing semantic | [optional] |
| new_status | string | Channel-native new status name | [optional] |
| parent_merchant_id | string | Parent merchant id (denormalized for ES routing parity) | [optional] |
| previous_routing_effect | string | Canonical previous routing semantic | [optional] |
| previous_status | string | Channel-native previous status name | [optional] |
| trigger | string | What triggered the transition | [optional] |