| Name | Type | Description | Notes |
|---|---|---|---|
| agent_name | string | Agent display name | [optional] |
| agent_user_id | string | Agent user id | [optional] |
| availability_pct | object | [optional] | |
| available_seconds | int | Seconds spent Available (incl. Busy per OVERVIEW reporting convention) | [optional] |
| calls_taken | int | Calls handled by the agent on this day (PBX channel only) | [optional] |
| channel | string | Channel | [optional] |
| chats_handled | int | Chats handled by the agent on this day (chat channel only) | [optional] |
| rollup_date | string | Day this rollup covers (YYYY-MM-DD) | [optional] |
| status_breakdown | object | Per-status duration breakdown in seconds (status name -> seconds) | [optional] |
| total_tracked_seconds | int | Total seconds tracked across all statuses for the day | [optional] |
| unavailable_seconds | int | Seconds spent Unavailable | [optional] |