| Name | Type | Description | Notes |
|---|---|---|---|
| agent_status | string | Status of the agent | [optional] |
| agent_user_id | string | Agent user id (populated by Java so the dispatch-scheduler Lambda can read it directly without parsing conversation_participant_arn) | [optional] |
| conversation_participant_arn | string | [optional] | |
| conversation_participant_name | string | [optional] | |
| custom_status_name | string | Active custom status display name for this agent (denormalized) | [optional] |
| custom_status_uuid | string | Active custom status uuid for this agent (null when on a system status) | [optional] |
| last_chat_dts | string | Date/time that this agent took their last chat | [optional] |
| next_round_robin | bool | [optional] | |
| profile_image_url | string | Profile image URL | [optional] |