ConversationAgentStatusRollup.md

UltracartClient::ConversationAgentStatusRollup

Properties

Name	Type	Description	Notes
agent_name	String	Agent display name	[optional]
agent_user_id	String	Agent user id	[optional]
availability_pct	Object		[optional]
available_seconds	Integer	Seconds spent Available (incl. Busy per OVERVIEW reporting convention)	[optional]
calls_taken	Integer	Calls handled by the agent on this day (PBX channel only)	[optional]
channel	String	Channel	[optional]
chats_handled	Integer	Chats handled by the agent on this day (chat channel only)	[optional]
rollup_date	String	Day this rollup covers (YYYY-MM-DD)	[optional]
status_breakdown	Object	Per-status duration breakdown in seconds (status name -> seconds)	[optional]
total_tracked_seconds	Integer	Total seconds tracked across all statuses for the day	[optional]
unavailable_seconds	Integer	Seconds spent Unavailable	[optional]

Example

require 'ultracart_api'

instance = UltracartClient::ConversationAgentStatusRollup.new(
  agent_name: null,
  agent_user_id: null,
  availability_pct: null,
  available_seconds: null,
  calls_taken: null,
  channel: null,
  chats_handled: null,
  rollup_date: null,
  status_breakdown: null,
  total_tracked_seconds: null,
  unavailable_seconds: null
)