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UltracartClient::TimelineSummary

Properties

Name Type Description Notes
available_seconds Integer Seconds the agent was Available (incl. Busy) [optional]
avg_handle_time_seconds Integer Average handle time across calls and chats, in seconds [optional]
calls_missed Integer Calls the agent missed (inbound, disposition=missed) [optional]
calls_taken Integer Calls the agent took [optional]
chats_handled Integer Chats the agent handled [optional]

Example

require 'ultracart_api'

instance = UltracartClient::TimelineSummary.new(
  available_seconds: null,
  avg_handle_time_seconds: null,
  calls_missed: null,
  calls_taken: null,
  chats_handled: null
)