Failed to load compatible stream

[TASSDevon]

Describe the bug

When trying to play an episode of VRT Journaal Laat the following error is displayed:
"Failed to load a compatible stream, please try toggling Use Widevine DRM in the add-on Playback settings"
This was not the case until this morning. When enabling the Widevine DRM in the settings, this did not fix the problem.

To Reproduce

Play any vrtnu episode.

Expected behavior

Stream plays back

Additional context

• Operating system: OSMC
• Kodi version: 18.7
• Addon version: 2.5.4
• Using a VPN: no
• Country you are using the addon from: Belgium

[mediaminister]

I can't reproduce this.
Please try to invalidate the local http caches in the VRT NU Add-on Expert Settings.
Provide a full debug log if the problem persists: https://kodi.wiki/view/Log_file/Easy

[umerckx]

I had the same problem. I noticed the Inputstream Adaptive setting was disabled. After I enabled it again, the stream worked again.

[TASSDevon]

This morning I tried it again and it worked fine. I didn't change any settings. Very strange!

[mediaminister]

It's because "Het Journaal" is initially provided as a virtual subclip from the DRM-protected live stream.
After a couple of hours VRT uploads an unprotected on demand stream and the stream info is changed.

Maybe the add-on doesn't handle the stream info caching very well in this specific case. I'll take another look.

[TASSDevon]

Hmm, today it happened again. Something must've changed at VRT's way of working because in the past year or 2 or so I never had any problems with it.

[mediaminister]

Yes, you need to enable Widevine DRM.

[TASSDevon]

When enabling the Widevine DRM in the settings, this did not fix the problem.

I did, to no effect ;-)

[mediaminister]

I need a full debug log then to investigate the problem.

[mediaminister]

I guess OSMC doesn't automatically install Widevine CDM.

[TASSDevon]

2021-08-04 18:25:05.274 T:1915356720   ERROR: Control 50 in window 10025 has been asked to focus, but it can't
2021-08-04 18:25:30.926 T:1388548832   ERROR: [plugin.video.vrt.nu] hls_aes is not available for this stream, please try toggling the "Use Widevine DRM" setting

Using the YeloTV addon, it used to detect and ask to download a new version of WideVine, but since that addon doesn't work anymore, I guess I might have an outdated version

[mediaminister]

Make sure you have InputStreamHelper en InputStream Adaptive add-ons installed.
Can you post the info screen from InputStreamHelper? This shows the installed version of Widevine CDM.

[dagwieers]

Just as a reference, VRT.NU has recently modified their live streams to only work using DRM. This impacts live TV and watching shows that are still being (or recently have been) broadcasted.

In case your system is not able to have a working Widevine DRM implementation, you will not be able to watch Live TV streams or very recently broadcasted content. You may have to wait a bit before the VOD content is working without DRM protection.

This is the information they have released: https://www.vrt.be/heb-je-een-vraag/s/article/Waarom-werkt-sinds-19-juli-2021-de-stream-van-de-VRT-niet-meer-op-mijn-toestel