Design → Transition → Operation
Time to deliver what has been designed. Receive Service Design Package (SDP) and bring it into the Operational Stage. This is the time adjustments will need to be made based on Design changes due to business circumstances, assumptions or requirement changes.
- Majority of IT projects do not yield desired results/outputs.
- Near 80% of incidents are caused by failed changes and activities within IT.
- Planning & managing changes
- Manage risk
- Deploy releases
- Set exceptions and ensure Business Value
- Provide Knowledge and information about service
Change Management
- New or changed services
- Service retirement
- Transfer of Services between Service Providers
- Change of service management capabilities
Transfer of Services between service providers
Business is in constant change
Service Transition provides:
- More accurate estimations for projects
- Clear way of working
ON TEST
- Service Knowldege Management
- Configuration Management System (CMSDB)
Part of Knowledge Management System
Store everything about CI
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Knowledge Management
- Transition Planning and Support