I got this Error on Ryzen 7 7840u how to fix?

[MikihinaSann]

Microsoft Windows [Version 10.0.26200.7628]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>"C:\Users*\Downloads\New folder\npu_sw_installer.exe"
Name buffer: C:\Users*\Downloads\New folder
Time (d/m/y H:M:S): 06-02-2026 20:14:28
Host Name: MIKIHINAONEXFLY

CPU: AMD Ryzen 7 7840U w/ Radeon 780M Graphics
Max Clock Speed (MHz): 3301
Cores: 8
Logical Processors: 16

BIOS: 1.14_AMP_LinuxV0
Date: 25/07/2024 00:00:00 +000
Version: ALASKA - 1072009

GPU Controller: AMD Radeon 780M Graphics
Date: 08/01/2026 00:00:00 -000
Version: 32.0.23017.1001

OS Version: 10.0.26200
OS Name: Microsoft Windows 11 Home
OS Architecture: 64-bit

*majorVersion: 10
*minorVersion: 0
*buildNumber: 26200
*decimalBuildNumber: 7628
Refreshing device list.
Device list refreshed successfully.
Searching for MCDM drivers...
Searching for WDF drivers...
Searching for uninstalled drivers...
Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

Error code: 0xd
SetupDiGetDeviceRegistryProperty trying again reason: The data is invalid.

No installed MCDM or WDF drivers found
Failed to retrieve Platform Type
Unknown platform. Exiting.

C:\Windows\System32>

[dwithchenna]

@MikihinaSann can you confirm the NPU driver version currently installed on the machine.

As specified in the documentation, link: https://ryzenai.docs.amd.com/en/latest/inst.html. Please, check the NPU driver verision by opening Task Manager -> Performance -> NPU0.

Here is a sample screenshot of NPU driver version: