+ );
+}
+
+const FAQ_SECTIONS: FAQSection[] = [
+ {
+ title: 'Onboarding',
+ items: [
+ {
+ question: 'How do I create a new account?',
+ answer:
+ 'To create a new account, select "Create Account" during the onboarding process. Enter a unique basename and follow the prompts to complete your setup.',
+ },
+ {
+ question: 'How do I sign in or create an account using a social account?',
+ answer: (
+
+
+ You cannot sign in using a social account at this time. You can sign in or create an
+ account using one of the following two options:
+
+
+
+ Using a Passkey from a Smart Wallet: If you've set up a smart
+ wallet, you can use a passkey for secure sign-in. This method ensures that you can
+ access your account while maintaining a high level of security.
+
+
+ Email OTP: You can sign in or create an account using your email.
+
+
+
+ To learn more about how to create an account, please visit our{' '}
+
+ help article
+
+ .
+
+
+ ),
+ },
+ {
+ question: 'How do I import an existing basename?',
+ answer: (
+
+ If you want to import an existing basename, simply enter the Base App with a wallet that
+ holds the basename you wish to import. Alternatively, you can follow the transfer
+ instructions in our{' '}
+
+ Base support documentation
+
+ .
+
+ ),
+ },
+ {
+ question: "What if I don't see my profile after creating an account?",
+ answer:
+ 'Ensure that you completed all onboarding steps fully. Check your internet connection and retry the process. If issues persist, take note of your basename and userID (settings) and escalate to Coinbase support or in our community Discord if you do not have a Coinbase account.',
+ },
+ {
+ question: 'What is the email OTP sign-in process?',
+ answer: (
+
+ During sign-in, a One-Time Password (OTP) will be sent to your registered email. Please
+ enter the OTP in the app to access your account securely. For more details about Base
+ app sign in options, please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ {
+ question: "What should I do if I don't receive the OTP?",
+ answer: (
+
+ If you don't receive the OTP, please verify that your email address is correct, check
+ your spam folder, and ensure your internet connection is stable. If you still haven't
+ received it, try resending the OTP. For more details about Base app sign in options,
+ please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ {
+ question: 'What happens if I enter an incorrect OTP several times?',
+ answer: (
+
+ If you enter an incorrect OTP multiple times, your account will be temporarily locked.
+ Please wait a few minutes before attempting to sign in again, or use the password reset
+ option if needed. For more details about Base app sign in options, please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ ],
+ },
+ {
+ title: 'Switching Between Legacy Coinbase Wallet and Base Mode',
+ items: [
+ {
+ question: 'How do I switch between Legacy Mode and Base Mode?',
+ answer: (
+
+ To switch between modes, select your profile picture within the app. There, you will
+ find the option to toggle between Base Mode and Legacy Mode. For more details about how
+ to get started on Base, please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ {
+ question: 'What is the difference between Base Mode and Legacy Mode?',
+ answer: (
+
+ Base Mode is the new social experience, while Legacy Mode retains the original Coinbase
+ Wallet experience. This allows access to different features and functionalities. To
+ learn more about Base app and its features, please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ {
+ question: 'Can I import my existing wallet into Base Mode?',
+ answer: (
+
+
+ Yes, to import your existing wallet, if you are signed in already, you can tap the
+ profile picture at the top left or go to Settings and then toggle into Base mode, then
+ follow the instructions to upgrade.
+
+
+ If you are a new user to Base app, tap "Sign in" then "Sign in with a
+ recovery phrase", then follow the instructions for "I already have a
+ wallet". Then you can tap the profile picture at the top left or go to Settings
+ and then toggle into Base mode, then follow the instructions to upgrade.
+
+
+ ),
+ },
+ ],
+ },
+ {
+ title: 'Passkey Import and Management',
+ items: [
+ {
+ question: 'Can I import multiple passkeys into the Base app?',
+ answer:
+ 'Currently, the Base app supports the importation of one passkey at a time. If you have multiple passkeys, you will need to select the passkey you wish to import into the Base app.',
+ },
+ {
+ question: 'How do I import my passkey into the Base app?',
+ answer: (
+
+
To import your passkey into the Base app, follow these steps:
+
+
Launch the Base app and navigate to the sign-in page.
+
Select the option to sign in using your passkey.
+
+ Follow the prompts to enter your passkey details and complete the authentication
+ process.
+
+
+
+ To learn more about how to import your passkey, please visit this{' '}
+
+ help article
+
+ .
+
+
+ ),
+ },
+ {
+ question: 'Will I be able to use all my passkeys once imported into the Base app?',
+ answer:
+ "Once you import a passkey into the Base app, it will be used exclusively for your authentication. Please note that you won't have the ability to switch between different imported wallets, even if you've previously signed in with them in the Base app.",
+ },
+ {
+ question: 'Is there a way to manage my passkeys in the Base app?',
+ answer: (
+
+ You can manage your passkeys on your device. To learn more about managing your smart
+ wallet passkeys, please visit our{' '}
+
+ help article
+
+ .
+
+ ),
+ },
+ ],
+ },
+ {
+ title: 'USDC Rewards',
+ items: [
+ {
+ question: 'How do I enroll in USDC rewards?',
+ answer:
+ 'To enroll in USDC rewards, make sure you have USDC funds available in your wallet. Then, navigate to the USDC rewards section in the Wallet tab and follow the prompts to complete your enrollment.',
+ },
+ {
+ question: 'What are the eligibility requirements for USDC rewards?',
+ answer: (
+
+ USDC rewards enrollment is primarily a requirement for U.S. residents. Users outside the
+ U.S. can participate without needing to connect to a Coinbase account. To learn more,
+ please visit our{' '}
+
+ help center
+
+ .
+
+ ),
+ },
+ {
+ question: 'What benefits do I get from USDC rewards?',
+ answer: (
+
+ Holding USDC allows you to earn USDC rewards weekly with no minimums or maximums on your
+ holdings, providing passive income opportunities. You must hold a minimum of $1 to
+ receive rewards. To learn more about USDC rewards on Base please visit our{' '}
+
+ help center
+
+ .
+
+ Chat will be activated during onboarding. You may need to activate manually by clicking
+ the chat icon on the upper right hand corner of the screen. For more details about chat
+ on Base, please visit this{' '}
+
+ help article
+
+ .
+
+ ),
+ },
+ {
+ question:
+ "Why is the chat icon on my friend's profile greyed out? Can I still message them?",
+ answer: (
+
+
+ If the chat icon on another user's profile is greyed out, it means they have not
+ activated the chat functionality, and therefore, they are unable to receive any
+ messages. For them to chat, they will need to activate their address during the
+ onboarding process within the Base app.
+
+
+ Additionally, if a user appears on the Base app's social feed from another app but has
+ not actually signed up for Base, they won't be able to activate chat functionality at
+ all. Encourage your friend to activate their account so that you can start chatting.
+ If they need assistance, they can refer to the support articles for guidance. If they
+ are still running into issues, please have them contact us for support.
+
+
+ ),
+ },
+ {
+ question: 'What if I encounter a spam warning in chat?',
+ answer:
+ "Messages perceived as spam may be filtered into the hidden tab. Check this filter if you're expecting a message and don't see it in your inbox.",
+ },
+ {
+ question: 'What should I do if I suspect an impersonator?',
+ answer:
+ 'Report any suspicious accounts immediately through the app. Verify identities to protect yourself from potential scams.',
+ },
+ ],
+ },
+ {
+ title: 'Trading',
+ items: [
+ {
+ question: 'How do I initiate a trade/transfer/transact?',
+ answer: (
+
+ For detailed instructions on how to transact within the Base app, please visit our{' '}
+
+ help article
+
+ .
+
+ ),
+ },
+ {
+ question: 'What is slippage tolerance, and how do I set it?',
+ answer:
+ 'Slippage tolerance sets the maximum acceptable deviation from the expected trade price. You can adjust this setting directly in the trading interface before confirming your transaction.',
+ },
+ {
+ question: 'Can I see my previous trades?',
+ answer:
+ 'Yes, you can access your trading history in the Activity section of the Wallet tab, which compiles all your past trades for easy reference.',
+ },
+ ],
+ },
+ {
+ title: 'Transaction and Balance Questions',
+ items: [
+ {
+ question: 'What chains are supported for transactions within the Base App?',
+ answer: (
+
+
+ The Base App supports transactions across various blockchain networks, including all
+ assets on Ethereum, Base, Polygon, and other EVM-compatible networks. For more details
+ please visit our{' '}
+
+ help center
+
+ .
+
+
+ However, it's important to note that not all assets supported in the Base App are
+ available on Coinbase. To check if a specific asset is supported on Coinbase, simply
+ follow these steps:
+
+
+
Tap the "Deposit" button and select "Receive Crypto."
+
Search for the asset you are interested in.
+
+
+ This will help you verify asset compatibility and ensure a smooth transaction
+ experience.
+
+
+ ),
+ },
+ {
+ question: 'How do I send and receive digital assets on Base app?',
+ answer: (
+
+ For detailed instructions on sending and receiving crypto assets in the Base app, please
+ visit our{' '}
+
+ help article
+
+ .
+
+ ),
+ },
+ {
+ question: 'How long do transactions take to process in the app?',
+ answer:
+ 'Transaction processing times can vary depending on network congestion and the specific asset being used. Generally, transactions can take anywhere from a few seconds to several minutes to complete.',
+ },
+ {
+ question: 'I see no funds in my wallet after switching to Base Mode, what should I do?',
+ answer: (
+
+ To access your previous wallet, please switch off Base Mode. Once you do this, you will
+ be able to view the funds from your original wallet. If you wish to use your wallet
+ funds while in Base Mode, you will need to transfer them. For more information, please
+ visit our{' '}
+
+ Help Center
+
+ .
+
+ ),
+ },
+ ],
+ },
+ {
+ title: 'Account Access',
+ items: [
+ {
+ question: 'What should I do if I cannot log into my account?',
+ answer: (
+
+ Please check your email for the OTP if you're using email sign-in. If you're still
+ experiencing issues, make sure your app is up to date, and don't hesitate to reach out
+ to{' '}
+
+ Coinbase customer support
+ {' '}
+ for further assistance or reach out in our{' '}
+
+ community Discord
+
+ .
+
+ ),
+ },
+ ],
+ },
+ {
+ title: 'Troubleshooting and Support',
+ items: [
+ {
+ question: 'What should I do if a transaction fails?',
+ answer: (
+
+
To ensure a successful transaction, please check the following:
+
+
Confirm that your internet connection is stable.
+
Make sure you have sufficient funds in your wallet.
+
Verify that the recipient's address is correct.
+
+
+ After checking these points, please try the transaction again. If you continue to
+ experience issues, feel free to reach out for further assistance.
+
+
+ ),
+ },
+ {
+ question: 'How can I contact support for more help?',
+ answer: (
+
+ For assistance, please visit our{' '}
+
+ Help Center
+
+ , where you can find articles related to the Base app and its features. If you need
+ further support, feel free to submit a request using the contact options available. We
+ also encourage you to join our community on the{' '}
+
+ Base Discord
+
+ , where you can ask your questions and connect with fellow users.
+