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<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<title>Emma Nelson CV</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<link href="https://unpkg.com/tailwindcss@^2/dist/tailwind.min.css" rel="stylesheet">
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<style>
.george-bg {
background-color: #779be1;
background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='4' height='4' viewBox='0 0 4 4'%3E%3Cpath fill='%2356525c' fill-opacity='0.87' d='M1 3h1v1H1V3zm2-2h1v1H3V1z'%3E%3C/path%3E%3C/svg%3E");
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grid-template-rows: masonry;
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<body class="text-m leading-tight " style="font-family: 'IBM Plex Sans', sans-serif; ">
<div class="george-bg pb-10">
<div class="container mx-auto px-4 b-2 pb-4 bg-gray-50 filter shadow-lg">
<div class="pt-4 flex pl-2 pt-2 pb-3 text-white bg-gray-700">
<div class="flex-grow" style="font-family: 'Archivo'" >
<h1 class="text-7xl">Emma Nelson</h1>
</div>
<div class="w-52">
<p class="text-s pr-4 ">
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</svg> Download PDF CV
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Download DOCX CV
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<!-- <h2 class="text-4xl">Senior Consulting Engineer</h2> -->
<h3 class="text-l pt-2"><span class="">🏠 Brighouse, UK</span> ■ Pre reg Optometrist / Dispensing Optician / GOC registered</h3>
<h4 class="text-l my-3"> </h4>
<p class="text-2xl bg-gray-300 p-2 mb-3" style="font-family: 'Archivo Narrow'">
Delivering high quality eyecare with empathy and precision.
</p>
<div>
<a href="tel:+44 7949 678 868 "><button class="mb-2 mr-2 shadow-lg bg-gray-200 hover:bg-blue-700 hover:text-white text-black py-2 px-4 rounded-xl"><svg class="h-5 float-left fill-current text-white-600" version="1.1" id="Capa_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
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<!-- <h2 class="text-4xl pb-2">Who I am</h2> -->
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<p>As a pre-registration optometrist with over 14 years of progressive experience in optics, I aim to use my vast skill set, knowledge, and customer service expertise in this clinical role. My professional journey from store receptionist, through dispensing and onto optometry has equipped me with a comprehensive understanding of the field. I consistently excel in achieving high conversion rates in one of the country's busiest opticians, demonstrating my commitment to exceptional customer care.
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<div class="talent">
<h3 style="font-family: 'Archivo Narrow'" class="text-xl font-bold">Application Development</h3>
<p>Systematic, but creative approach to delivering business benefit.</p>
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<div class="talent">
<h3 style="font-family: 'Archivo Narrow'" class="text-xl font-bold">Product / Delivery</h3>
<p>Proven ability to set direction and plan effectively. Laser focused on understanding user need.</p>
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<div class="my-4">
<h2 class="text-4xl pb-2">Certifications</h2>
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<img class="float-left object-contain h-11 pr-2" src="coo.png"/>
<div style="font-family: 'Archivo Narrow'">Scheme of Registration, College of Optometrists</div>
<div>Stage 1 & 2 completed. Awaiting July 2023 OCSE’s </div>
</div>
<div>
<img class="float-left object-contain h-10 pr-2" src="bradford.png"/>
<div style="font-family: 'Archivo Narrow'">Bradford University, West Yorkshire, UK </div>
<div>Bachelor of science in Optometry Passed December 2021 </div>
</div>
<div>
<img class="float-left object-contain h-9 pr-2" src="cic.png"/>
<div style="font-family: 'Archivo Narrow'">City and Islington College, London, UK</div>
<div>ABDO Fellowship Diploma in Dispensing Optics PASS September 2014. </div>
</div>
<div>
<img class="float-left object-contain h-9 pr-2" src="anglian.png"/>
<div style="font-family: 'Archivo Narrow'">Anglian Ruskin University, Cambridge, UK </div>
<div>University Certificate Ophthalmic Dispensing Assistants PASS February 2011.</div>
</div>
</div>
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<!-- <div class="mb-8">
<h2 class="text-4xl pb-2">Technologies</h2>
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<div class="pt-2 grid grid-cols-3 gap-2 ">
<div><strong style="font-family: 'Archivo Narrow'">Cloud: </strong>Google Cloud Platform / AWS / Azure </div>
<div><strong style="font-family: 'Archivo Narrow'">Hosting: </strong>Kubernetes / VMware</div>
<div><strong style="font-family: 'Archivo Narrow'">OS / Runtime: </strong>Windows / Linux / Containers / Serverless</div>
<div><strong style="font-family: 'Archivo Narrow'">Automation: </strong>Azure Devops / Github / Gitlab / Jenkins / Teamcity</div>
<div><strong style="font-family: 'Archivo Narrow'">Data: </strong>SQL / Bigquery / Firestore </div>
<div><strong style="font-family: 'Archivo Narrow'">IAC: </strong>Terraform / ARM / Cloudformation</div>
<div><strong style="font-family: 'Archivo Narrow'">Languages: </strong>Javascript / Node.js / C# / .NET / Bash / Powershell / HTML / CSS / React</div>
<div><strong style="font-family: 'Archivo Narrow'">Platforms: </strong>Firebase / Heroku / Next.js / Observablehq.com / Google Data Studio</div>
<div><strong style="font-family: 'Archivo Narrow'">SDKs: </strong>Trello plugin development, custom Slack bot development</div>
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<div class="my-8">
<h2 class="text-4xl pb-2">Work</h2>
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<div class="jobs">
<div class="job">
<h2 class="text-2xl">Pre-reg Optometrist</h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">Specsavers | Colchester, Essex</h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Feb 2022 - Present</h4>
<p><ul>
<li class="mt-2">Regularly top the conversion rates in a high-volume setting, showcasing exceptional patient care and professional expertise.</li>
<li class="mt-2"><strong>60%</strong> conversion, <strong>£160</strong> ATV, <strong>35 minute</strong> testing times.</li>
<li class="mt-2">Skilled in adapting professional style to suit individual patient needs across diverse demographics, including children and adults.</li>
<li class="mt-2">Ensured customer satisfaction by providing in-depth consultations throughout their journey.</li>
<li class="mt-2">Worked within a supportive network of directors and professionals, fostering a climate of mutual respect and shared determination to succeed.</li>
<li class="mt-2">Continued with GOC registration as a dispensing optician to support the store throughout my pre reg placement.</li>
</ul></p>
</div>
<div class="job">
<h2 class="text-2xl">Studying Optometry - Career Progression Course</h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">Bradford University</h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Sept 2020 - Sept 2021</h4>
<p> Lived away from home for a year in order to further my career.</p>
</div>
<div class="job">
<h2 class="text-2xl">Dispensing Optician</h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">Specsavers | Colchester, Essex</h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Nov 2018 - Feb 2022</h4>
<p><ul>
<li class="mt-2">Maintained excellent customer service standards by actively engaging with customers, attentively addressing their needs and requirements.</li>
<li class="mt-2">Achieved consistently high daily dispense values, demonstrating a commitment to excellence and contributing to the overall success of the dispensing operations.</li>
<li class="mt-2">As a member of the lead dispensing team, collaborated with colleagues to provide comprehensive staff training, double-checked dispensing measurements, and guided new staff members in making optimal options choices. Effectively managed daily clinic operations, including remakes, complex adjustments, and dispensing procedures.</li>
<li class="mt-2">Fostered a warm and friendly working environment by upholding professionalism and actively promoting teamwork, ensuring that every team member feels respected and valued.</li>
</ul></p>
</div>
<div class="job">
<h2 class="text-2xl">Dispensing Optician/Assistant Manager</h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">Boots | Bishop Stortford</h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Feb 2017 - Oct 2018</h4>
<p><ul>
<li class="mt-2">Enhanced store performance by implementing regular in-store training sessions, effectively increasing staff knowledge and confidence, resulting in outstanding sales performance that surpassed regional benchmarks.</li>
<li class="mt-2">Provided supervision and mentorship to a student dispensing optician, fostering the development of professional practices and emphasizing the significance of ongoing learning.</li>
<li class="mt-2">Cultivated strong organizational skills and gained expertise in audit trails and paperwork processing through my role as an assistant manager.</li>
<li class="mt-2">Successfully led daily morning briefings with the team, ensuring effective communication and alignment of goals, while also overseeing end-of-day procedures, including cash management and closure activities.</li>
</ul></p>
</div>
<div class="job">
<h2 class="text-2xl">Dispensing Optician </h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">The Outside Clinic | South East Regional </h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Oct 2016 - Jan 2017 </h4>
<p>
<ul>
<li class="mt-2">Supported Optometrists in delivering exceptional service to patients in home or care home settings through the provision of dispensing services to individuals unable to access high street locations.</li>
<li class="mt-2">Efficiently coordinated daily schedules, including picking up my optometrist colleague, attending clinics, and maintaining accurate and timely records.</li>
<li class="mt-2">Conducted visit audits, provided constructive feedback, and facilitated staff training to enhance sales performance and help individuals achieve their Key Performance Indicator (KPI) targets.</li>
<li class="mt-2">Demonstrated a strong dedication to delivering superior care and customer service to individuals with limited mobility, which resulted in a profound sense of pride and fulfillment.</li>
</ul>
</p>
</div>
<div class="job">
<h2 class="text-2xl">Dispensing Optician </h2>
<h3 class="text-xl" style="font-family: 'Archivo Narrow'">Specsavers | Braintree</h3>
<h4 class="text-l rounded-sm text-blue-900 py-1">■ Nov 2008 - Oct 2016</h4>
<p>
<ul>
<li class="mt-2">Demonstrated career progression across multiple departments, acquiring comprehensive knowledge and deep understanding of the business operations.</li>
<li class="mt-2">Fantastic delivery of customer service, consistently exceeding expectations and ensuring utmost satisfaction.</li>
<li class="mt-2">Effectively managed the dispensing team, providing continuous support and fostering their professional growth, resulting in decreased remakes and enhanced sales performance.</li>
<li class="mt-2">Maintained a versatile role by readily assisting in various departments, including shop floor, lab, contact lens department, merchandising, office tasks, and cash management.</li>
</ul>
</p>
</div>
</div>
</div>
</div>
<!-- <div class="text-2xl">The most up-to-date version of this CV is at <span class="text-blue-700"><a href="http://georgecairns.co.uk">http://georgecairns.co.uk</span></div> -->
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