Onboarding process on both macOS and Windows is suboptimal.
- If someone clicks the "Get started" button without fully reading the text, they miss out on how the app works and what keyboard shortcut to summon it with. This leads to a lot of confusion and DMs stating "the app is not opening.."
- On macOS, the screen recording permissions flow is glitchy. People are forced to re-grant the permission after every install/update. To do this they need to first remove the app from the list with the "-" butto, then reopen the app and finally re-add the permission. If not done in this exact sequence, things don't work and people tend to give up.
Onboarding process on both macOS and Windows is suboptimal.