@@ -10531,7 +10531,7 @@ paths:
1053110531 tags:
1053210532 type: tag.list
1053310533 tags: []
10534- priority: not_priority
10534+ priority: none
1053510535 sla_applied:
1053610536 statistics:
1053710537 conversation_rating:
@@ -10570,7 +10570,7 @@ paths:
1057010570 open: true
1057110571 state: open
1057210572 read: true
10573- priority: not_priority
10573+ priority: none
1057410574 admin_assignee_id: 991267715
1057510575 team_assignee_id: 5017691
1057610576 ai_agent_participated: false
@@ -10847,7 +10847,7 @@ paths:
1084710847 applied_by:
1084810848 type: contact
1084910849 id: '1a2b3c'
10850- priority: not_priority
10850+ priority: none
1085110851 sla_applied:
1085210852 statistics:
1085310853 conversation_rating:
@@ -11027,7 +11027,7 @@ paths:
1102711027 applied_by:
1102811028 type: contact
1102911029 id: '1a2b3c'
11030- priority: not_priority
11030+ priority: none
1103111031 sla_applied:
1103211032 statistics:
1103311033 conversation_rating:
@@ -11160,7 +11160,7 @@ paths:
1116011160 open: true
1116111161 state: open
1116211162 read: true
11163- priority: not_priority
11163+ priority: none
1116411164 admin_assignee_id: 991267715
1116511165 team_assignee_id: 5017691
1116611166 ai_agent_participated: false
@@ -11325,15 +11325,15 @@ paths:
1132511325 tags:
1132611326 type: tag.list
1132711327 tags: []
11328- priority: not_priority
11328+ priority: none
1132911329 sla_applied:
1133011330 statistics:
1133111331 conversation_rating:
1133211332 teammates:
1133311333 title:
1133411334 custom_attributes:
1133511335 issue_type: Billing
11336- priority: High
11336+ priority: high
1133711337 topics: {}
1133811338 ticket:
1133911339 linked_objects:
@@ -11426,7 +11426,7 @@ paths:
1142611426 tags:
1142711427 type: tag.list
1142811428 tags: []
11429- priority: not_priority
11429+ priority: none
1143011430 sla_applied:
1143111431 statistics:
1143211432 conversation_rating:
@@ -11518,7 +11518,7 @@ paths:
1151811518 title: new conversation title
1151911519 custom_attributes:
1152011520 issue_type: Billing
11521- priority: High
11521+ priority: high
1152211522 update_a_conversation_with_an_association_to_a_custom_object_instance:
1152311523 summary: update a conversation with an association to a custom object
1152411524 instance
@@ -11533,7 +11533,7 @@ paths:
1153311533 title: new conversation title
1153411534 custom_attributes:
1153511535 issue_type: Billing
11536- priority: High
11536+ priority: high
1153711537 delete:
1153811538 summary: Delete a conversation
1153911539 parameters:
@@ -11794,7 +11794,7 @@ paths:
1179411794 tags:
1179511795 type: tag.list
1179611796 tags: []
11797- priority: not_priority
11797+ priority: none
1179811798 sla_applied:
1179911799 statistics:
1180011800 conversation_rating:
@@ -11833,7 +11833,7 @@ paths:
1183311833 open: true
1183411834 state: open
1183511835 read: true
11836- priority: not_priority
11836+ priority: none
1183711837 admin_assignee_id: 991267715
1183811838 team_assignee_id: 5017691
1183911839 ai_agent_participated: false
@@ -11954,7 +11954,7 @@ paths:
1195411954 tags:
1195511955 type: tag.list
1195611956 tags: []
11957- priority: not_priority
11957+ priority: none
1195811958 sla_applied:
1195911959 statistics:
1196011960 conversation_rating:
@@ -12034,7 +12034,7 @@ paths:
1203412034 tags:
1203512035 type: tag.list
1203612036 tags: []
12037- priority: not_priority
12037+ priority: none
1203812038 sla_applied:
1203912039 statistics:
1204012040 conversation_rating:
@@ -12126,7 +12126,7 @@ paths:
1212612126 tags:
1212712127 type: tag.list
1212812128 tags: []
12129- priority: not_priority
12129+ priority: none
1213012130 sla_applied:
1213112131 statistics:
1213212132 conversation_rating:
@@ -12209,7 +12209,7 @@ paths:
1220912209 tags:
1221012210 type: tag.list
1221112211 tags: []
12212- priority: not_priority
12212+ priority: none
1221312213 sla_applied:
1221412214 statistics:
1221512215 conversation_rating:
@@ -12413,7 +12413,7 @@ paths:
1241312413 tags:
1241412414 type: tag.list
1241512415 tags: []
12416- priority: not_priority
12416+ priority: none
1241712417 sla_applied:
1241812418 statistics:
1241912419 conversation_rating:
@@ -12493,7 +12493,7 @@ paths:
1249312493 tags:
1249412494 type: tag.list
1249512495 tags: []
12496- priority: not_priority
12496+ priority: none
1249712497 sla_applied:
1249812498 statistics:
1249912499 conversation_rating:
@@ -12573,7 +12573,7 @@ paths:
1257312573 tags:
1257412574 type: tag.list
1257512575 tags: []
12576- priority: not_priority
12576+ priority: none
1257712577 sla_applied:
1257812578 statistics:
1257912579 conversation_rating:
@@ -12653,7 +12653,7 @@ paths:
1265312653 tags:
1265412654 type: tag.list
1265512655 tags: []
12656- priority: not_priority
12656+ priority: none
1265712657 sla_applied:
1265812658 statistics:
1265912659 conversation_rating:
@@ -13365,7 +13365,7 @@ paths:
1336513365 tags:
1336613366 type: tag.list
1336713367 tags: []
13368- priority: not_priority
13368+ priority: none
1336913369 sla_applied:
1337013370 statistics:
1337113371 conversation_rating:
@@ -13527,7 +13527,7 @@ paths:
1352713527 tags:
1352813528 type: tag.list
1352913529 tags: []
13530- priority: not_priority
13530+ priority: none
1353113531 sla_applied:
1353213532 statistics:
1353313533 conversation_rating:
@@ -18887,28 +18887,28 @@ paths:
1888718887 phone: "+353832345678"
1888818888 custom_attributes:
1888918889 issue_type: Billing
18890- priority: High
18890+ priority: high
1889118891 bad_request_-_exception_sending_sms:
1889218892 summary: bad request - exception sending sms
1889318893 value:
1889418894 phone: "+353832345678"
1889518895 custom_attributes:
1889618896 issue_type: Billing
18897- priority: High
18897+ priority: high
1889818898 bad_request_-_invalid_number:
1889918899 summary: bad request - invalid number
1890018900 value:
1890118901 phone: "+353832345678"
1890218902 custom_attributes:
1890318903 issue_type: Billing
18904- priority: High
18904+ priority: high
1890518905 unprocessable_entity:
1890618906 summary: unprocessable entity
1890718907 value:
1890818908 phone: "+40241100100"
1890918909 custom_attributes:
1891018910 issue_type: Billing
18911- priority: High
18911+ priority: high
1891218912 "/calls":
1891318913 get:
1891418914 summary: List all calls
@@ -28687,10 +28687,14 @@ components:
2868728687 priority:
2868828688 type: string
2868928689 enum:
28690- - priority
28691- - not_priority
28692- description: If marked as priority, it will return priority or else not_priority.
28693- example: priority
28690+ - none
28691+ - low
28692+ - medium
28693+ - high
28694+ - urgent
28695+ description: The priority level of the conversation. Returns one of none,
28696+ low, medium, high, or urgent.
28697+ example: high
2869428698 admin_assignee_id:
2869528699 type: integer
2869628700 description: The id of the admin assigned to the conversation. If it's not
@@ -28822,10 +28826,14 @@ components:
2882228826 priority:
2882328827 type: string
2882428828 enum:
28825- - priority
28826- - not_priority
28827- description: If marked as priority, it will return priority or else not_priority.
28828- example: priority
28829+ - none
28830+ - low
28831+ - medium
28832+ - high
28833+ - urgent
28834+ description: The priority level of the conversation. Returns one of none,
28835+ low, medium, high, or urgent.
28836+ example: high
2882928837 admin_assignee_id:
2883028838 type: integer
2883128839 description: The id of the admin assigned to the conversation. If it's not
@@ -33118,14 +33126,14 @@ components:
3311833126 properties:
3311933127 current_priority:
3312033128 type: string
33121- enum: ["priority ", "not_priority "]
33122- description: Current priority state
33123- example: "priority "
33129+ enum: ["none ", "low", "medium", "high", "urgent "]
33130+ description: Current priority level
33131+ example: "high "
3312433132 previous_priority:
3312533133 type: string
33126- enum: ["priority ", "not_priority "]
33127- description: Previous priority state
33128- example: "not_priority "
33134+ enum: ["none ", "low", "medium", "high", "urgent "]
33135+ description: Previous priority level
33136+ example: "none "
3312933137 conversation_sla_applied_by_rule:
3313033138 title: Part type - conversation_sla_applied_by_rule
3313133139 type: object
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