GITBOOK-713: No subject

Author: dawnho

docs/device-and-system-integration-guides/lockly-locks/lockly-setup-guide.md

@@ -2,22 +2,22 @@
 
 To use Seam with Lockly devices, ask the device owner to complete the steps below.
 
-#### 1. Set up the Lockly mobile app
+### 1. Set up the Lockly mobile app
 
 1. Download the [Lockly mobile app](https://lockly.com/pages/lockly-home-app) and create an account if you don’t have one.
 2. For each Lockly lock:
    * Open the lock’s card.
    * Select **Settings** in the lower-right corner.
    * Select **Sync with LocklyOS** and turn it on.
 
-#### 2. Sign in to the Lockly Access Portal
+### 2. Sign in to the Lockly Access Portal
 
 1. In a web browser, go to the [Lockly Access Portal (LAP)](https://lap.lockly.com/#/login).
 2. Sign in using your Lockly mobile app credentials.
 3. Purchase the Lockly plan that fits your needs.
 4. Email [support@lockly.com](mailto:support@lockly.com) to request API access for your LAP account.
 
-#### 3. Create a programmatic access user
+### 3. Create a programmatic access user
 
 1. In LAP, open **Account → User Management**.
 2. Select **Add Account**.
@@ -39,7 +39,7 @@ To use Seam with Lockly devices, ask the device owner to complete the steps belo
 
 <figure><img src="../../.gitbook/assets/lockly-access-portal-account-created-successfully.png" alt="Note the information for the newly-created user account." width="563"><figcaption></figcaption></figure>
 
-#### 4. Connect Lockly to Seam
+### 4. Connect Lockly to Seam
 
 After setting up the Lockly Access Portal account and gathering the credentials, we can complete the connection in Seam.
 
@@ -53,62 +53,12 @@ After setting up the Lockly Access Portal account and gathering the credentials,
 
 ***
 
-## Troubleshooting
+### Troubleshooting
 
-### Devices not showing up after connecting account
+If devices don't appear after connecting your account:
 
-If you've successfully connected your Lockly account to Seam but your devices are not appearing, follow these steps:
+1. Verify that **Sync with LocklyOS** is enabled for each lock in the Lockly mobile app
+2. Confirm your [Lockly Access Portal](https://lap.lockly.com/) subscription is active
 
-#### **1. Verify "Sync with LocklyOS" is enabled**
-
-For each lock that's not showing up:
-
-1. Open the Lockly mobile app
-2. Navigate to the lock's card
-3. Select **Settings** in the lower-right corner
-4. Ensure **Sync with LocklyOS** is turned **ON**
-5. Wait 2-3 minutes for the sync to complete
-
-#### **2. Check your subscription status**
-
-1. Log in to the [Lockly Access Portal](https://access.lockly.com)
-2. Navigate to **Account → Subscription** (or similar billing section)
-3. Verify that:
-   * Your subscription is active and paid
-   * The subscription includes API access
-   * Your payment method is valid and up to date
-
-#### **3. Verify API access is enabled**
-
-Ensure you've received confirmation from Lockly support that API access has been enabled for your LAP account. If you haven't heard back:
-
-1. Check your email (including spam folder) for a response from [support@lockly.com](mailto:support@lockly.com)
-2. If no response within 24-48 hours, send a follow-up email.
-
-#### **4. Confirm user permissions**
-
-Double-check that your programmatic access user has the correct permissions:
-
-1. In LAP, go to **Account → User Management**
-2. Find your Seam integration user
-3. Verify it has all required roles:
-   * `Property And Room (Read & Write)`
-   * `Doorlock (Read & Write)`
-   * `API EBadge Admin`
-4. Ensure the correct properties are selected
-
-### **Still not working?**
-
-If you've completed all the steps above and devices still aren't showing up, contact Lockly support for assistance:
-
-**Email:** [support@lockly.com](mailto:support@lockly.com)
-
-**Include the following information:**
-
-* Your [Lockly Access Portal](https://lap.lockly.com/#/dashboard) account email
-* The Client ID you're using for the integration
-* A description of the issue (devices not appearing in Seam)
-* Confirmation that **Sync with LocklyOS** is enabled and subscription is active
-
-Lockly support can investigate account-specific issues and ensure your API access is properly configured.
+For additional troubleshooting steps, see our Knowledge Base article or contact Lockly support at [support@lockly.com](mailto:support@lockly.com) with your account details.