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<div class="accordion" id="accordion2">
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseOne">
What is SockScribe Me?
</a>
</div>
<div id="collapseOne" class="panel-collapse collapse in">
<div class="accordion-inner">
<p>It’s a sock subscription service; every month you will get a pair of awesome socks our team curates for you.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseTwo">
Who makes your socks?
</a>
</div>
<div id="collapseTwo" class="panel-collapse collapse">
<div class="accordion-inner">
<p>We curate our socks from high end brands like Happy Socks, SockItToMe and SockGuys.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseThree">
When do I get my socks?
</a>
</div>
<div id="collapseThree" class="panel-collapse collapse">
<div class="accordion-inner">
<p>If you opened your account:
<ul>
<li>1-15 of the month, then we will mail it out on the 16th</li>
<li>16-31 of the month, then we will mail it out on the 1st</li>
</ul></p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseFour">
How long does shipping take?
</a>
</div>
<div id="collapseFour" class="panel-collapse collapse">
<div class="accordion-inner">
<p>From the day we mail it, it should take no longer than 7 business days.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseFive">
I didn’t get my socks!
</a>
</div>
<div id="collapseFive" class="panel-collapse collapse">
<div class="accordion-inner">
<p>Let’s fix that. First double check if it has been 7 business days past the ship date for when you opened the account. Then reach out to us at: <a href="mailto:wheresmysocks@sockscribe.me?subject=Where My Socks?">wheresmysocks@sockscribe.me</a>.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseSix">
I didn’t like the socks, can I return them?
</a>
</div>
<div id="collapseSix" class="panel-collapse collapse">
<div class="accordion-inner">
<p>We're sorry but we don't allow returns. If you're on a monthly plan (meaning you didn't prepay) then you can cancel your account (so you won't get any more socks in the future). But please know it will hurt our feelings.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseSeven">
Can I buy this as a gift?
</a>
</div>
<div id="collapseSeven" class="panel-collapse collapse">
<div class="accordion-inner">
<p>You certainly can, we'll even giftwrap it!</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseEight">
Is there a contract or any commitment?
</a>
</div>
<div id="collapseEight" class="panel-collapse collapse">
<div class="accordion-inner">
<p>If you pay month to month (meaning you didn't prepay for a specific duration) you can cancel anytime. If you've already been charged for the month, we will stop your plan starting the next month.</p>
<p>If you prepaid (paid upfront for 3,6,9,12 months) unfortunately you cannot stop the service since it's already been paid.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseNine">
Can I pick out the socks?
</a>
</div>
<div id="collapseNine" class="panel-collapse collapse">
<div class="accordion-inner">
<p>Where’s the surprise if you know what you’re getting?! Our team is highly trained in the art of sock curation so you'll get surprised each month with a new style. </p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseTen">
Is your site secure?
</a>
</div>
<div id="collapseTen" class="panel-collapse collapse">
<div class="accordion-inner">
<p>You bet! We use FoxyCart to handle the payment processing, which is PCI Compliant and super secure.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseEleven">
How do I cancel?
</a>
</div>
<div id="collapseEleven" class="panel-collapse collapse">
<div class="accordion-inner">
<p>Wait, what?! Hold on, just need a moment to stop crying. Alright, now that our tears are wiped away… oh man hold on a sec…. Phew. </p>
<p>If you're on a monthly plan (meaning you didn't prepay for a specific duration) you can cancel your subscription by sending us an email at: werebreakingup@sockscribe.me Please note that if you've already been charged for this month, the cancellation will start next month.</p>
<p>If you're on a prepaid plan (meaning you paid upfront for 3,6,9,12 months) there are no cancellations.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapseTwelve">
Is this available outside the United States?
</a>
</div>
<div id="collapseTwelve" class="panel-collapse collapse">
<div class="accordion-inner">
<p>Sorry U.S. only for now.</p>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<a class="panel-title" data-toggle="collapse" data-parent="#accordion2" href="#collapsThirteen">
How do I change my shipping address?
</a>
</div>
<div id="collapsThirteen" class="panel-collapse collapse">
<div class="accordion-inner">
<p>Please email us at <a href="mailto:customerservice@sockscribe.me?subject=Change My Shipping Address">customerservice@sockscribe.me</a> with the new address and the name the subscription is under.</p>
</div>
</div>
</div>