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Maintenance: Fix wording in system notifications
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-19
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2 files changed

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-19
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locale/admin-docs.pot

Lines changed: 20 additions & 16 deletions
Original file line numberDiff line numberDiff line change
@@ -8,7 +8,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Zammad Admin Documentation pre-release\n"
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"Report-Msgid-Bugs-To: \n"
11-
"POT-Creation-Date: 2025-12-12 13:24+0100\n"
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"POT-Creation-Date: 2025-12-17 13:51+0100\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -10244,62 +10244,66 @@ msgid "**All users** are notified of:"
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msgstr ""
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#: ../manage/trigger/system-notifications.rst:22
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msgid "Password change requests"
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msgid "Password changes"
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msgstr ""
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#: ../manage/trigger/system-notifications.rst:23
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msgid ":ref:`Automatic-account-linking-notification` on initial login"
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msgid ":ref:`Account linking notification <automatic-account-linking-notification>` on initial login"
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msgstr ""
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10254-
#: ../manage/trigger/system-notifications.rst:25
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#: ../manage/trigger/system-notifications.rst:26
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msgid "**Staff (admins & agents)** are notified of:"
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msgstr ""
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10258-
#: ../manage/trigger/system-notifications.rst:27
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#: ../manage/trigger/system-notifications.rst:28
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msgid "Logins from a new device"
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msgstr ""
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#: ../manage/trigger/system-notifications.rst:28
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#: ../manage/trigger/system-notifications.rst:29
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msgid "Logins from a new country"
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msgstr ""
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10266-
#: ../manage/trigger/system-notifications.rst:30
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#: ../manage/trigger/system-notifications.rst:31
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msgid "**Agents** are notified of:"
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msgstr ""
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10270-
#: ../manage/trigger/system-notifications.rst:32
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#: ../manage/trigger/system-notifications.rst:33
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msgid "New tickets"
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msgstr ""
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10274-
#: ../manage/trigger/system-notifications.rst:33
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#: ../manage/trigger/system-notifications.rst:34
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msgid "Ticket updates"
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msgstr ""
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10278-
#: ../manage/trigger/system-notifications.rst:34
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#: ../manage/trigger/system-notifications.rst:35
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msgid "Pending reached tickets"
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msgstr ""
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10282-
#: ../manage/trigger/system-notifications.rst:35
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#: ../manage/trigger/system-notifications.rst:36
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msgid "SLA violations (before and after the deadline)"
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msgstr ""
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10286-
#: ../manage/trigger/system-notifications.rst:37
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msgid "Daily reminder emails are sent at midnight (of the Zammad system timezone) for all pending reached tickets and SLA violations."
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#: ../manage/trigger/system-notifications.rst:38
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msgid "Agents can change their notification settings in their :user-docs:`user profile </extras/profile-and-settings.html>`."
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msgstr ""
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#: ../manage/trigger/system-notifications.rst:41
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msgid "Daily reminder emails are sent at midnight (of the Zammad system timezone) for all tickets where the *pending till* time is reached or SLA violations exist."
10292+
msgstr ""
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#: ../manage/trigger/system-notifications.rst:46
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msgid "How Can I Customize Them?"
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msgstr ""
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10294-
#: ../manage/trigger/system-notifications.rst:43
10298+
#: ../manage/trigger/system-notifications.rst:48
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msgid "Inside your Zammad directory (usually ``/opt/zammad``), email templates for various events are stored inside the ``/app/views/mailer`` directory, named according to the language they're written in. Thus, ::"
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msgstr ""
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10298-
#: ../manage/trigger/system-notifications.rst:49
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#: ../manage/trigger/system-notifications.rst:54
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msgid "is the German-language template used to notify agents whenever a new ticket is created. To modify this template, create another file with the same name and add a ``.custom`` suffix::"
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msgstr ""
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10302-
#: ../manage/trigger/system-notifications.rst:55
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#: ../manage/trigger/system-notifications.rst:60
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msgid "Now, this file will be used instead of the original when sending notification emails in German."
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msgstr ""
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manage/trigger/system-notifications.rst

Lines changed: 8 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -19,8 +19,9 @@ When Are They Sent?
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**All users** are notified of:
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22-
* Password change requests
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* :ref:`Automatic-account-linking-notification` on initial login
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* Password changes
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* :ref:`Account linking notification <automatic-account-linking-notification>`
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on initial login
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**Staff (admins & agents)** are notified of:
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@@ -34,8 +35,12 @@ When Are They Sent?
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* Pending reached tickets
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* SLA violations (before and after the deadline)
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38+
Agents can change their notification settings in their
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:user-docs:`user profile </extras/profile-and-settings.html>`.
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3741
Daily reminder emails are sent at midnight (of the Zammad system timezone)
38-
for all pending reached tickets and SLA violations.
42+
for all tickets where the *pending till* time is reached or SLA violations
43+
exist.
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How Can I Customize Them?
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-------------------------

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