UCI Web Channel

GovTech Context

Across the country, government departments have to send information/nudges to citizens. Whether it is an update on the processing of an application for a driving licence, updating parents on their child’s performance at school, or issuing directives across government levels say from the state to the district and block level. The scale of such communication across the country can be assessed by knowing that even in a state of Haryana’s size, there are nearly 20 lakh+ students, roughly 2 lakh+ government officers and the state’s overall population is 2.7 crore.

Product Explanation

UCI is an open source platform that enables exactly this - a configurable platform to enable personalised chatbot communication across channels such as WhatsApp, Telegram, SMS, email and more. With UCI you can plugin any federated set of users, any micro experience generating transformers and any distribution channel adapters.

Currently, UCI as an open source communication platform is powering the national DIKSHA WhatsApp bot. DIKSHA is the national learning platform that is used by all state education departments and their parents. You can access the DIKSHA bot here https://api.whatsapp.com/send/?phone=919310200148&text&app_absent=0

Features to be Implemented

The goal of this project is to enhance and upgrade a custom web channel for UCI, from a PoC to being production ready -

1. Improving the UI of the Web Bot.
   • Sidebar with recent chats similar to WhatsApp
   • Chips as button to quick reply
   • Location fetch and sharing
   • File/media sharing
   • List (cascaded and multi-select) as a dropdown
2. Persistence of Messages
3. Fetching Older Messages
4. Authentication

Learning Path

• UCI

Category	Rating
Difficulty	***
Risk/Exploratory	*
Core Development	*
Skills	Javascript, Reactjs, Typescript, Web Socket
Mentors	Shruti, Chakshu
Project size	200 hours