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ServiceNow
ServiceNow is a cloud-based workspace that puts IT tickets, HR requests, and customer issues in one place. It helps IT Teams, HR, and Customer Service representatives have one tool to invest in to get real-time data on what they're working on and set up automated processes to make their workflow more effective.
Many companies in the regions where LaunchCode is active rely on ServiceNow for some aspect of their business. It's a field that allows you to dive in and create better processes for teams across a company. We recommend learning ServiceNow for folks who are looking to have an immediate impact in their workplace. It's also helpful to be aware of, even if you aren't a ServiceNow developer, as it's pretty likely that you'll be working on the user side in your role in IT as you work on tickets for different teams!
| Course Name | Description | Skills Covered | Time to Complete |
|---|---|---|---|
| ServiceNow Fundamentals | This Pluralsight path walks you through the fundamentals of the ServiceNow platform. It will go over Instances, Service Catalogs, Knowledge Bases, and more. | Catalogs, Lists and Filters, User Administration, Reports and Dashboards, Asset Management Database | 20 hours |
| ServiceNow Application Developer Career Journey - Associate Application Developer | This official ServiceNow course will teach you about how to navigate the ServiceNow user interface, how JavaScript is utilized in the Now platform, and build the foundations for you to work towards becoming a ServiceNow Certified System Administrator. | JavaScript, Communication, App Engine Studio, ServiceNow Administration | 6 days |
| Technical Project Manager Career Journey | If you've ever been interested in what it takes to become a Technical Project Manager (TPM), this is a great career journey offering from ServiceNow. This course will teach you about how TPMs plan, manage, and execute technical projects with their teams and leadership. | Project Management, Agile, Now Create Methodology | 5 days |