SaaS Helpdesk API (Laravel 12)

A RESTful Helpdesk backend system built using Laravel 12 + Sanctum Authentication.

Features Implemented

• User Registration API
• User Login API
• Token Based Authentication (Laravel Sanctum)
• Protected Route (/me)
• Logout (Token Revocation)
• Role-based authentication (Sanctum)
• Ticket lifecycle management
• Admin ticket assignment
• Agent reply system
• Email notifications on reply
• Conversation thread API

Tech Stack

• Laravel 12
• PHP 8+
• MySQL
• Laravel Sanctum

API Endpoints

POST /api/register POST /api/login GET /api/me (Protected) POST /api/logout (Protected)

How to Run

1. Clone repo
2. composer install
3. copy .env.example to .env
4. set DB credentials
5. php artisan key:generate
6. php artisan migrate
7. php artisan serve

Server runs at: http://127.0.0.1:8000