I am a Salesforce Developer with 5+ years of experience building, supporting, and releasing CRM solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, integrations, release automation, and Agentforce-style AI workflows.
My work spans Apex, Lightning Web Components, Flows, Platform Events, SOQL/SOSL, REST/SOAP APIs, Gearset, Copado, Salesforce DX, Git, Jenkins, and Salesforce security. I have supported CRM platforms used by 5,000+ users, improved performance by 27.8%, migrated 22 Visualforce pages to LWC, and helped release teams reduce rework and support noise.
Currently, I am focused on Salesforce Developer and CRM Platform Engineer roles where I can combine platform development, integration design, release discipline, secure data access, and AI-assisted CRM experiences.
| Area | What I Build |
|---|---|
| Salesforce development | Apex services, LWC, Aura, Visualforce modernization, triggers, test classes, asynchronous Apex |
| CRM automation | Flows, Platform Events, validation rules, approval processes, case triage, SLA routing |
| Integrations | REST/SOAP APIs, Named Credentials, OAuth, External Services, Salesforce Connect, AWS-connected services |
| DevOps and releases | Gearset, Copado, Salesforce DX, Git, Jenkins, deployment checks, runbooks, sandbox refresh notes |
| Data and security | SOQL, SOSL, Data Loader, ETL checks, Profiles, Permission Sets, OWDs, Sharing Rules, Role Hierarchy, FLS |
| AI and Data Cloud | Agentforce, Prompt Builder, Einstein Trust Layer, Generative AI, RAG, Data Cloud context retrieval |
| Role | Organization | Highlights |
|---|---|---|
| Salesforce Developer | MyEdMaster | Managed Gearset release reviews, improved Apex/API error handling for AWS-connected REST integrations, reduced release rework by 18%, and cut routine release reviews from 90 minutes to 65 minutes |
| CRM Business Systems Analyst | Kelley School of Business, Indiana University | Translated admissions and student support CRM needs into Salesforce stories, field updates, reports, UAT notes, and permission requests |
| Senior Salesforce Developer | IBM | Tuned Apex and LWC for a 5,000+ user CRM, improved speed by 27%, reduced SLA breaches by 19.6%, migrated 22 Visualforce pages to LWC, and maintained 92% Apex test coverage |
| Salesforce Developer | Cognizant | Built CRM workflows for 3,180 users, integrated Salesforce with payment/ERP/marketing systems, and improved process efficiency by 27% |
| Result | Context |
|---|---|
| 5,000+ users supported | Salesforce CRM development, release validation, security review, and support workflows |
| 27.8% performance improvement | Apex and LWC optimization across production CRM workflows |
| 22 Visualforce pages migrated | LWC modernization with 2.3x faster page load speed |
| 34% less manual effort | Case-handling automation with Flows and Platform Events |
| 21% fewer release issues | Gearset, Git, Salesforce DX, QA coordination, and deployment validation |
| 63.9% auto-resolution rate | Agentforce-style autonomous support agent with governed CRM context |
My live Salesforce Developer portfolio aligned to my current resume.
- Live: www.parvezshaik.com
- Built with Next.js, React, TypeScript, Tailwind CSS, and Framer Motion
- Includes Salesforce experience, projects, certifications, achievements, resume download, and proof links
Case triage and release-readiness workflow using Apex, LWC, Flows, Platform Events, Permission Sets, REST APIs, Salesforce DX, Git, and Jenkins.
- Reduced manual case review by 29% in test scenarios
- Reduced release rework by 18%
- Live demo: parvezsk3.github.io/crm-case-automation-release-stability
Service Cloud-style case console for creating, routing, updating, and escalating support cases.
- Reduced manual case review by 31.2% in test scenarios
- Cut overdue case follow-up time by 22%
- Live demo: parvezsk3.github.io/service-case-automation-support-console
Agentforce-inspired case triage workflow with Prompt Builder, Generative AI, RAG, Data Cloud, Einstein Trust Layer, Apex, LWC, and REST APIs.
- Sorted cases by intent and urgency
- Pulled CRM context from Data Cloud
- Cut average handling time by 24%
- Live demo: parvezsk3.github.io/ai-driven-case-triage-resolution
AI-driven idea prioritization agent built for Luddy Hackathon 2025.
- 2nd Runner-Up at Luddy Hackathon 2025
- Built with Python, LangChain, Ollama, Streamlit, Plotly, prompt engineering, and ReAct reasoning
- Evaluates innovation ideas across ROI, feasibility, effort, risk, adoption, and strategic alignment
| Credential | Issued |
|---|---|
| Salesforce Certified Administrator | Jun 2025 |
| Salesforce Certified Platform App Builder | Jul 2025 |
| Salesforce Certified Platform Developer I | Aug 2025 |
Verification: sforce.co/verifycerts and Trailhead profile
| Achievement | Recognition |
|---|---|
| Adult First Aid/CPR/AED Certification | American Red Cross, completed through IU Recreational Sports, valid through May 2027 |
| Team Pluto | 2nd Runner-Up, Luddy Hackathon 2025 |
| Indiana Toxicity Watch | 1st Runner-Up, Luddy Hackathon Third Edition |
Apex Lightning Web Components Aura Visualforce SOQL SOSL Flows Platform Events Asynchronous Apex Sales Cloud Service Cloud Experience Cloud Data Cloud Agentforce Prompt Builder Einstein Trust Layer RAG Named Credentials OAuth REST APIs SOAP APIs Salesforce DX Gearset Copado Git Jenkins CI/CD
MS in Computer Science
Indiana University Bloomington, Aug 2024 - May 2026
- Portfolio: www.parvezshaik.com
- LinkedIn: linkedin.com/in/parvezshaik44
- Trailhead: salesforce.com/trailblazer/parvez
- GitHub: github.com/ParvezSK3
- Email: parvezshaik3008@gmail.com