docs: Add Getting Help page under Getting Started

fern/docs.yml

@@ -34,6 +34,8 @@ navigation:
           path: ./docs/getting-started.mdx
         - page: Core Concepts
           path: ./docs/core-concepts.mdx
+        - page: Getting Help
+          path: ./docs/getting-help.mdx
         - page: Pilot Overview
           hidden: true
           path: ./docs/pilot-guide.mdx
@@ -224,4 +226,6 @@ redirects:
   - source: "/promptless-1-0"
     destination: "/docs/getting-started/promptless-1-0"
   - source: "/github/adding-repos"
-    destination: "/docs/integrations/github-integration#adding-more-repos-after-installation"
+    destination: "/docs/integrations/github-integration#adding-more-repos-after-installation"
+  - source: "/support"
+    destination: "/docs/getting-started/getting-help"

fern/docs/getting-help.mdx

@@ -0,0 +1,19 @@
+---
+title: Getting Help
+---
+
+Have questions or need assistance? We're here to help.
+
+## Contact Us
+
+<CardGroup cols={2}>
+  <Card title="Email Support" icon="fa-regular fa-envelope">
+    Questions, feedback, or troubleshooting—reach us at help@gopromptless.ai.
+  </Card>
+
+  <Card title="Slack Connect" icon="fa-brands fa-slack">
+    During onboarding, we set up a shared Slack channel between your team and ours for direct support.
+  </Card>
+</CardGroup>
+
+