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add FAQ about offline mode #325

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e0bcad8
add FAQ about offline mode
Chew Mar 8, 2026
776cabc
reword slightly to address review
Chew Mar 15, 2026
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12 changes: 12 additions & 0 deletions docs/general/faq.md
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@wescopeland wescopeland Mar 8, 2026

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I think this is good. The only thing that may be worth somehow working in is a note about taking a screenshot of the unlocked achievements list before closing the emulator, as this may help with a manual unlock request.

We may also want to work in a note about not submitting a ticket for achievements on the website for offline unlocks.

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@Chew Chew Mar 15, 2026

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Added a bit more info to address this!

Original file line number Diff line number Diff line change
Expand Up @@ -210,6 +210,18 @@ If an achievement doesn't work correctly for you, there is a very good chance it

If the game has tickets, click on the 'open tickets' link. There will be a list to show any reports of broken achievements. You can comment on these to add helpful details or say you have a problem with this achievement too.

### Can I earn achievements offline?

We don't currently support a fully offline mode. You must be connected to the internet when you start a playing session.

If you lose connection while playing, you must ensure your emulator stays open until you re-connect.
Once you do, your achievements will be synced.

If you close your emulator before your achievements save, you must submit a [manual unlock](#how-do-i-request-a-manual-unlock).
If you have a screenshot or recording of you earning the achievement, this is usually sufficient evidence, so be sure
to take a screenshot of your achievements if you notice you are offline and are unable to reconnect.
Please do not make a ticket if you earned the achievement, follow the manual unlock process.

---

## Account FAQ
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