Identify and Merge Duplicates

[shivamvish160]

This PR is raised to provide solution of the issue raised in action pack repo
here is the issue link: #102

ServiceNow Action: Identify and Merge Duplicates

This ServiceNow Action identifies duplicate records in a specified table based on user-defined match fields and merges them using a simple conflict resolution strategy. It returns a list of merged record pairs for audit and review.

---

📥 Inputs

Name	Type	Description
table_name	String	Name of the ServiceNow table to scan for duplicates
match_fields	String	Comma-separated list of field names used to detect duplicates

---

📤 Outputs

Name	Type	Description
merged_pairs	Array	List of objects with original and merged record sys_ids
error	String	Error message if the action fails (optional)

---

Example

Inputs:

{
"table_name": "incident",
"match_fields": "caller_id,short_description"
}

Outputs:
{
"merged_pairs": [
{ "original": "abc123", "merged": "def456" },
{ "original": "ghi789", "merged": "jkl012" }
]
}

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[rohi-v]

Hi @shivamvish160

Please mention the expected output too in the description.

[shivamvish160]

Hi @shivamvish160

Please mention the expected output too in the description.

Thanks for pointing that out @rohi-v
I have added in the PR description

[rohi-v]

Instead of deleting the record, We can create some field and flag it out as mentioned in the #102

Also I see different output than mentioned here.

Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one.

[shivamvish160]

Instead of deleting the record, We can create some field and flag it out as mentioned in the #102

Also I see different output than mentioned here.

Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one.

Can you please provide input which you gave?