Action Pack - Create Incident Action (Submitted by - Shashank Jain)#152
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Shashank102002 wants to merge 1 commit intoServiceNowDevProgram:mainfrom
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Action Pack - Create Incident Action (Submitted by - Shashank Jain)#152Shashank102002 wants to merge 1 commit intoServiceNowDevProgram:mainfrom
Shashank102002 wants to merge 1 commit intoServiceNowDevProgram:mainfrom
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…nd Short Description as inputs and returns the Incident Number and Sys ID as outputs once the Incident is successfully created.
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Create Incident Action
Define Inputs
Add Caller ID (Reference → sys_user)
Add Short Description (String)
Add Create Record Step
Use Create Record to insert a new record into the incident table.
Map Inputs to Fields
Caller ID → Caller field in Incident
Short Description → Short Description field in Incident
Define Outputs
Incident Number → Returns the new incident number
Incident Sys ID → Returns the sys_id of the created incident
Reuse in Flows : The Action can now be used in any Flow Designer flow to automate Incident creation.