Get User's Manager Chain

[shivamvish160]

Get User's Manager Chain

🧾 Overview

This ServiceNow Flow Action retrieves the full manager hierarchy for a given user. It returns a list of all managers above the user, including their name, email, title, and sys_id. This utility is ideal for approval workflows, escalation paths, and organizational reporting.

🚀 Purpose

• Automate multi-level approval processes
• Enable escalation logic based on reporting structure
• Support org chart visualizations and audit trails

📥 Inputs

Name	Type	Description
userSysId	String	Sys ID of the user to look up

📤 Outputs

Name	Type	Description
managerChain	Array	List of manager objects with name, email, title
error	String	Error message if retrieval fails

🛠️ Usage Instructions

1. Add this Flow Action to your Flow Designer.
2. Provide the userSysId input (e.g., from a task or record).
3. Use the managerChain output to drive approvals, notifications, or logs.

🧪 Example Output

[
  {
    "name": "Jane Doe",
    "email": "jane.doe@example.com",
    "title": "Director",
    "sys_id": "abc123"
  },
  {
    "name": "John Smith",
    "email": "john.smith@example.com",
    "title": "VP",
    "sys_id": "def456"
  }
]

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[rohi-v]

Hi @shivamvish160

Thank you for your contributions.
Here are my suggestions

• Change the input from 'String' to 'Reference' because you are accepting only User SysID.
• Worst case scenario - If user and manager are same then stop the loop or the code will go on continuous loop.

Keeping this PR Open, rest everything looks good.

[shivamvish160]

Hi @shivamvish160

Thank you for your contributions. Here are my suggestions

• Change the input from 'String' to 'Reference' because you are accepting only User SysID.
• Worst case scenario - If user and manager are same then stop the loop or the code will go on continuous loop.

Keeping this PR Open, rest everything looks good.

@rohi-v
Thanks for the feedback
I have added the required changes
kindly review

[rohi-v]

Looks Good, Thank You for the contribution