Check active tickets for selected group#170
Check active tickets for selected group#170koratalas wants to merge 3 commits intoServiceNowDevProgram:mainfrom koratalas:Check_Active_tickets_for_grp
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🚫 Unexpected files changed in PR Thank you for your contribution. However, it seems that the file changes in this Pull Request are incorrect or invalid. Allowed patterns: Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one. If you feel that this PR should be accepted in its current state, please reach out to Astrid Sapphire (SapphicFire) on GitHub, or in the SNDevs Slack Hacktoberfest channel. |
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@koratalas This PR has 3 actions and the scoped privilege I've mentioned in Slack. I'd suggest making sure your |
This action retrieves all active tickets assigned to the specified assignment group.
It queries the task table to return key ticket details like Number and Sys ID.
The output can be used in subsequent flow steps for reporting, notifications, or task routing.
Example scenario:
Use “Check Active Tickets for Group” to retrieve all active tickets for the group before deactivating it so that the tickets can be re-routed to different queue.