Search Knowledge Articles by Keyword#194
Merged
Rampriya-S merged 2 commits intoServiceNowDevProgram:mainfrom Oct 18, 2025
Merged
Search Knowledge Articles by Keyword#194Rampriya-S merged 2 commits intoServiceNowDevProgram:mainfrom
Rampriya-S merged 2 commits intoServiceNowDevProgram:mainfrom
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Search Knowledge Articles by Keyword
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✅ Valid PR for ActionPack Thank you for your contribution. This PR complies with the CONTRIBUTING.md. |
Rampriya-S
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Oct 18, 2025
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Thank you for the contribution, the Search Knowledge Articles by Keyword action looks good to me.
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The Search Knowledge Articles by Keyword Flow Action allows ServiceNow developers to perform a self-service search within the knowledge base by providing a keyword input. It returns a JSON array of active knowledge article titles that contain the keyword in their short description. This action can be integrated with chatbots, virtual agents, or any flow requiring dynamic knowledge article retrieval.
Purpose
Given a keyword string, this action queries the kb_knowledge table for active articles whose short description contains the keyword, collects their titles, and returns them as a JSON-formatted string array. This facilitates real-time knowledge search capabilities directly within ServiceNow workflows.