Utility - Generate Record Link

[vhudlikar]

Utility - Generate Record Link

Business Problem:
Manually building record links in email notifications is error-prone, especially when handling different portals (Service Portal, Employee Center, Service Operations Workspace). This action provides a universal, validated link.

This is a custom action. It will use a Script Step to build and return a fully qualified URL and an HTML link based on the record's details and the desired interface type.

• Input Parameters:

  • Record Sys ID
  • Target Table
  • Link Text
  • URL Type

• Output Parmeters:

  • Raw URL
  • HTML Link

• Flow Usage

  • This action is called just before any Send Email or Send Notification action. The Flow then uses the Link HTML output directly in the email body, eliminating the need for email scripts and making the email content look professional.

-Testing

• This action has been tested and validated.

Test Case	Objective	Input: Link Text (Record Number)	Input: Record Sys ID	Input: Target Table	Input: URL Type	Expected Output: HTML Link	Expected Output: Raw URL
TC-12.1	Validate Agent Workspace URL generation.	INC001	XXX	incident	workspace	<a href="https://devxxx.service-now.com/now/sow/record/incident/xxxx" target="_blank">INC001</a>	https://devxxx.service-now.com/now/sow/record/incident/xxx
TC-12.2	Validate Platform UI URL generation.	INC001	XXX	incident	platform	<a href="https://xxx.service-now.com/nav_to.do?uri=incident.do?sys_id=xxx" target="_blank">INC001</a>	https://devxxx.service-now.com/nav_to.do?uri=incident.do?sys_id=xxx
TC-12.3	Validate Portal (Standard) URL generation.	INC001	XXX	incident	portal	<a href="https://devxxx.service-now.com/sp?sys_id=xxx&view=sp&id=ticket&table=incident" target="_blank">INC001</a>	https://devxx.service-now.com/sp?sys_id=xxx&view=sp&id=ticket&table=incident

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[ivan-betev]

Looks good to me. Thank you for your contribution.