Awa override agent capacity#74
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raghavs046 wants to merge 0 commit intoServiceNowDevProgram:mainfrom
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✅ Valid PR for ActionPack Thank you for your contribution. This PR complies with the CONTRIBUTING.md. |
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@rohi-v Tried multiple ways but the deleted file are getting automatically captured. |
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Let me check @raghavs046 |
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Thanks @rohi-v Do we have a way to skip deleted files while merging like we do in servicenow update sets. |
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Can you please sync your repo using 'sync fork' and then from your instance please follow steps from below URL'Pull changes from your remote repository' section Also please take backup of your action( export the Action) before making above steps. |
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This action will allow users to override the “Agent Capacity” in Advanced Work Assignment for a particular channel.
Channel Managers can take this decision based on the queue length on a particular day and agent’s capability for smooth operations.
Inputs:
Name = Service Channel , field type = Reference (table = awa_service_channel) , Mandatory = true
Name = Agent , field type = Reference (table = sys_user) , Mandatory = true
Name = Capacity , field type = String , Mandatory = true
Output:
Name= Capacity Message, field type = String
Error Message added