| account_sid |
String |
Twilio account SID |
[optional] |
| agents |
[ConversationPbxCallAgent] |
List of agents who participated in this call |
[optional] |
| ai_agent_engagements |
[ConversationPbxCallAiEngagement] |
List of AI agent engagements during the call |
[optional] |
| ai_summary |
ConversationPbxCallAiSummary |
|
[optional] |
| call_sid |
String |
Twilio call SID for the primary (customer) call leg |
[optional] |
| call_uuid |
String |
Unique identifier for this call record |
[optional] |
| caller |
ConversationPbxCallCaller |
|
[optional] |
| conference_sid |
String |
Twilio conference SID if this call used conferencing |
[optional] |
| context_merchant_id |
String |
Optional child merchant ID this call is attributed to. Null = no child attribution (parent-level call). |
[optional] |
| created_at_dts |
String |
Timestamp when the call record was created |
[optional] |
| customer_name |
String |
Customer name associated with this call |
[optional] |
| customer_profile_oid |
String |
UltraCart customer profile OID if the caller was matched to a customer |
[optional] |
| disposition |
String |
Call disposition describing how the call ended |
[optional] |
| email |
String |
Email address of the caller if known |
[optional] |
| financial |
ConversationPbxCallFinancial |
|
[optional] |
| holds |
[ConversationPbxCallHold] |
List of hold events during the call |
[optional] |
| merchant_id |
String |
Merchant identifier |
[optional] |
| notes |
String |
Agent-authored notes for this call, captured during the call and after-call work |
[optional] |
| notes_finalized_dts |
String |
Timestamp when the agent finalized notes via Save & finish; gates Zoho Desk ticket creation |
[optional] |
| recording_sids |
[String] |
List of all Twilio recording SIDs associated with this call |
[optional] |
| recordings |
[ConversationPbxCallRecording] |
List of recordings made during the call |
[optional] |
| routing |
ConversationPbxCallRouting |
|
[optional] |
| status |
String |
Final status of the call |
[optional] |
| timeline |
ConversationPbxCallTimeline |
|
[optional] |
| transfers |
[ConversationPbxCallTransfer] |
List of transfer events during the call |
[optional] |
| updated_at_dts |
String |
Timestamp when the call record was last updated |
[optional] |
| zoho_desk_ticket_id |
String |
Zoho Desk ticket ID if a ticket was created for this call |
[optional] |
| zoho_desk_ticket_url |
String |
URL to the Zoho Desk ticket if a ticket was created for this call |
[optional] |