Jira Service Now integration#103
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Hi @villarrealas @eigerx - please review and make any changes/additions. Thanks! |
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Thanks for the succinct, clear, and prompt docs Dan!
| The `Rubin Jira <https://rubinobs.atlassian.net/>`__ instance is integrated with the SLAC Service Now as a two way integration. Tasks created in the Jira USDF Service Management space will create Service Now Incidents. Comments between Jira and Service Now are synchronized both ways. To create a ticket perform the following. | ||
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| #. Click **Create**: Look for the teal **Create** button in the top navigation bar. | ||
| #. Under **Space** select **USDF Service Management** |
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Could continue this with or type USDFSM
| Please note the following when opening tasks in Jira. | ||
| #. Attachments on the Task will not be sent to Service Now. | ||
| #. No assignee needs to be set. The incident will be assigned in Service Now. | ||
| #. The person's name working the Service Now Incident are included in comments. |
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On the Github preview, this block appears without newlines:
Please note the following when opening tasks in Jira. #. Attachments on the Task will not be sent to Service Now. #. No assignee needs to be set. The incident will be assigned in Service Now. #. The person's name working the Service Now Incident are included in comments.
If it looks good on the df-ops website, feel free to ignore.
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https://df-ops.lsst.io/v/u-dspeck-add-jira-snow/users/requests-incidents.html Not immediately sure why it is grumpy about the markdown, but it is on the website as well.
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Add instructions for Jira Service Now integration.