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docs/device-and-system-integration-guides/lockly-locks/lockly-setup-guide.md

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@@ -60,5 +60,5 @@ If devices don't appear after connecting your account:
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1. Verify that **Sync with LocklyOS** is enabled for each lock in the Lockly mobile app
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2. Confirm your [Lockly Access Portal](https://lap.lockly.com/) subscription is active
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For additional troubleshooting steps, see our Knowledge Base article or contact Lockly support at [support@lockly.com](mailto:support@lockly.com) with your account details.
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For additional troubleshooting steps, see [our Knowledge Base article](https://seam-knowledge-base.help.usepylon.com/articles/4083431005-troubleshooting-lockly-devices-not-appearing-in-seam) or contact Lockly support at [support@lockly.com](mailto:support@lockly.com) with your account details.
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