In this project, we delve into the realm of Customer Experience (CX) analytics, focusing specifically on the inbound calling team of a company named ABC, operating in the insurance sector.
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Mar 28, 2024
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cx-analytics
Here are 4 public repositories matching this topic...
Notes for introductory course in ML, part of the first Zahoree Sessions online event, 2021.
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Jul 2, 2021 - Jupyter Notebook
Structured evaluation of 30 support bot conversations measuring containment, escalation rate, intent accuracy, and CSAT correlation, LLM-assisted qualitative coding, edge cases, and recommendations.
ai-agents conversational-ai chatbot-evaluation cx-analytics qualitative-coding ai-product-evaluation bot-performance containment-rate
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Feb 19, 2026
Personal portfolio showcasing my work in Product Operations, CX Analytics, and GenAI automation — focused on systems thinking, measurable impact, and real-world scale.
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Jan 3, 2026
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