Tech Operations | IT Service Management | Cloud & Infrastructure | Service Delivery
I’m an IT professional focused on delivering reliable, secure, and scalable operational environments. I operate at the intersection of hands-on technical execution and process-driven service management, driving improvements in system reliability, incident response, and operational efficiency across cloud infrastructure, monitoring, and governance.
This GitHub is a working portfolio of the systems, processes, and frameworks I build and document. Each project reflects how I approach IT operations — with a focus on reliability, service management, and real-world execution.
| Project | Operational Purpose | Key skills |
|---|---|---|
| Change-Management-Workflow | ITIL-aligned change request process using GitHub Projects | ITIL, Process Automation, Governance |
| Incident-Response-Playbook | Versioned runbooks for common incident types with decision trees | Incident Management, Documentation |
| SLA-Uptime-Tracker | Service monitoring tool that generates weekly SLA reports | Monitoring, Reliability, TypeScript |
| Cloud-Cost-Dashboard | Dashboard for tracking and reporting cloud spend and anomalies | FinOps, Cloud Operations, TypeScript |
| IT-Policy-Templates | Versioned, markdown-based IT policies (AUP, onboarding, change mgmt) | Governance, Compliance, Documentation |
| Disaster-Recovery-Runbook | DR procedures, RTO/RPO definitions, and recovery automation scripts | Business Continuity, Shell Scripting |
| Vendor-Assets-Inventory-System | Hardware tracking, licensing, Vendor management, Spreadsheet-backed | Business COntinuity, Vendor Management, Renewals, Licensing |
Cloud & Infrastructure
AWS Azure Terraform Ansible Proxmox Linux Docker
Monitoring & Observability
Prometheus Grafana Uptime Kuma Loki Alertmanager
IT Governance & ITIL
Change Management Incident Management Problem Management SLA/OLA ITIL v4
Networking & Security
pfSense VLANs DNS VPN Zero Trust IAM
Languages & Scripting
Bash Python TypeScript YAML HCL
- Vendor & Asset Inventory System — Lightweight tool for tracking hardware, licences, and renewal dates.
- Homelab — A fully documented home infrastructure environment (Proxmox, pfSense, Prometheus stack) with IaC provisioning via Terraform and Ansible.
- Linux Administrator I
- Comptia Cloud
- Applied AI for IT Operations
- Wireshark: Network Troubleshooting
- IT Service Desk: Service Management
"Good operations are invisible. Great operations are documented."

