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Groove (groove)

About this repository

This is not our API. This repository is an independent, third-party profile of a company's publicly available API surface, maintained by API Evangelist. API Evangelist does not operate, host, resell, or support this company's APIs, and is not affiliated with or endorsed by the company unless stated on the profile.

Where the information came from. Everything here is assembled from material a member of the public can reach with a browser and no credentials — the company's own website, developer portal and documentation, the specifications it publishes for public use (OpenAPI, AsyncAPI, JSON Schema, apis.json, llms.txt and similar), its public repositories, and its public status, pricing and changelog pages. Nothing here is obtained by breaching a system, defeating an access control, or using credentials of any kind.

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Full detail: Where this data comes from

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.

APIs.json: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml

Scope

  • Type: Index

Tags

  • Customer Support
  • Helpdesk
  • Shared Inbox
  • Knowledge Base
  • Conversations
  • Live Chat

Timestamps

  • Created: 2026-05-11
  • Modified: 2026-05-30

APIs

Groove GraphQL API v2

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieved from Groove account settings. The GraphQL API is the actively developed replacement for the legacy v1 REST API.

Tags

  • GraphQL
  • Conversations
  • Messages
  • Contacts
  • Agents
  • Knowledge Base

Properties

Groove REST API v1

Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer actively developed; new integrations should target the GraphQL API.

Tags

  • Customer Support
  • Conversations
  • Customers
  • Mailboxes
  • Webhooks

Properties

Groove Webhooks

Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register destination URLs and event types via POST /v1/webhooks; Groove then POSTs JSON payloads for the fourteen documented events covering tickets, customers, agents, and messages.

Tags

  • Webhooks
  • Events
  • Tickets
  • Messages
  • Customers
  • Agents

Properties

Common Properties

Maintainers

FN: Kin Lane Email: kin@apievangelist.com

About

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals.

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