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shared-inbox

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Trengo is an omnichannel customer-engagement and shared-inbox platform that unifies email, WhatsApp, live chat, voice, SMS, and social channels into one team inbox with AI agents. The Trengo REST API (app.trengo.com/api/v2) lets you create and manage tickets, contacts, messages, channels, teams, users, labels, custom fields, webhooks, and WhatsApp…

  • Updated Aug 4, 2026

Chatwoot is an open-source customer engagement and support suite that unifies email, live-chat, social, and messaging channels into a single shared inbox. Agents, teams, contacts, conversations, and messages are all managed through a REST API surface split across an Application API, a Client API for end-user widgets, and a Platform API for…

  • Updated Aug 4, 2026

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals.

  • Updated Aug 4, 2026

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